Contact Us

At Aejox, we want your shopping experience to be clear and convenient. If you have questions about our products, need help with an order, or would like clarification about one of our policies, please contact our customer service team.

Customer Service

Email: service@aejox.com
Phone: +86 18771948647

For the most efficient assistance, we recommend contacting us by email.

Order Inquiries

If you are contacting us about an existing order, please include the following information in your message whenever applicable:

• Your order number

• The email address used to place the order

• A brief description of your question or concern

• Relevant photos, if you are reporting a damaged or incorrect item

Please do not include your full payment card number, security code, password, or other sensitive payment credentials in your message.

What Can We Help With?

Our customer service team can assist with inquiries regarding:

• Product information

• Order confirmation and order status

• Shipping and tracking

• Return and refund requests

• Damaged or incorrect items

• Payment questions

• Website and policy information

We aim to respond to customer inquiries as promptly as reasonably possible. Response times may vary depending on inquiry volume and the nature of the request.

Company Information

Aejox is operated by Guangzhou Shunling International Trade Co., Ltd. The operating company is responsible for managing the store and addressing customer inquiries relating to products and orders.

Store Name: aejox
Operating Company: Guangzhou Shunling International Trade Co., Ltd.
Email: service@aejox.com
Phone: +86 18771948647
Address: Room 227-3, 2nd Floor, No. 59 & 63 Shatai South Road, Tianhe District,Guangzhou City