Shipping Policy

Aejox is an online jewelry store operated by Guangzhou Shunling International Trade Co., Ltd. This Shipping Policy explains how orders are processed, shipped, and tracked.

1. Order Processing

After you place an order, we will process it for fulfillment.

Order processing time may vary depending on product availability, order volume, payment verification, and other operational factors.

Orders are not necessarily shipped immediately after purchase. If additional information is required to process an order, our team may contact you using the contact information provided at checkout.

Any specific processing-time estimate displayed on the product page or at checkout should be reviewed before placing your order.

2. Shipping Destinations

Available shipping destinations and delivery options are determined by the shipping methods offered during checkout.

Please ensure that your shipping address is complete and accurate before submitting your order.

We may be unable to deliver to certain addresses or locations depending on carrier coverage and applicable shipping restrictions.

3. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

The final shipping charge may depend on the destination, selected shipping method, order details, and any applicable shipping promotion displayed at checkout.

Please review your order summary carefully before submitting payment.

4. Estimated Delivery Times

Delivery times may vary depending on the destination, shipping method, carrier operations, customs processing where applicable, weather, holidays, and other factors outside our reasonable control.

Any delivery estimate displayed on a product page, at checkout, or in a shipping confirmation should be treated as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

If you need an update about a delayed order, please contact us with your order number.

5. Order Tracking

When tracking information is available, it will be provided through the order or shipping notification process.

Please allow time for the carrier's tracking system to register the shipment after the tracking number has been issued.

If your tracking information has not updated for an extended period or you have concerns about delivery, contact service@aejox.com for assistance.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible and include your order number and the corrected address.

We cannot guarantee that an address change can be made after an order has entered processing or been handed over to a carrier.

Additional charges or delivery delays may occur if an address is incomplete, incorrect, or requires special handling.

7. Customs Duties and Import Charges

For international shipments, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination and applicable regulations.

Where such charges are imposed, responsibility for payment will depend on the shipping terms presented at checkout and applicable law.

Please review any relevant information provided during checkout before placing your order.

8. Delayed, Missing, or Delivered-but-Not-Received Orders

If your order appears delayed, please check the tracking information and any delivery notifications from the carrier.

If the carrier marks a package as delivered but you cannot locate it, consider checking with household members, building management, or the carrier before contacting us.

If the issue remains unresolved, email service@aejox.com with your order number and tracking details. We will review the available information and explain the next steps.

We will handle shipping issues in accordance with the circumstances and applicable consumer protection laws.

9. Contact Us

For questions about shipping, tracking, or delivery, contact our customer service team.

Aejox is operated by Guangzhou Shunling International Trade Co., Ltd., which is responsible for the operation of the store and the handling of shipping-related customer inquiries.

Store Name: aejox
Operating Company: Guangzhou Shunling International Trade Co., Ltd.
Email: service@aejox.com
Phone: +86 18771948647
Address: Room 227-3, 2nd Floor, No. 59 & 63 Shatai South Road, Tianhe District,Guangzhou City