Frequently Asked Questions

Welcome to the Aejox FAQ page. Below are answers to common questions about shopping with us.

Aejox is an online jewelry store operated by Guangzhou Shunling International Trade Co., Ltd.

1. What Products Does Aejox Offer?

Aejox focuses on women's earrings and jewelry accessories, including stud earrings and other styles featured in our online collection.

For the most accurate information about a specific item, please review its product page.

2. How Do I Place an Order?

Browse our collection, select the product and available options you prefer, and add the item to your cart.

Proceed to checkout, enter your shipping information, select an available payment method, and review your order before submitting payment.

Please check your order details carefully before completing your purchase.

3. What Payment Methods Do You Accept?

Available payment methods are displayed during checkout.

The options available to you may vary depending on your location and the payment services supported for your order.

4. Will I Receive an Order Confirmation?

An order confirmation is generally sent to the email address provided during checkout after an order is successfully placed.

If you do not receive the confirmation, check your spam or junk folder. If you still cannot find it, contact service@aejox.com.

5. How Long Does Shipping Take?

Processing and delivery times may vary depending on product availability, shipping destination, selected shipping method, and carrier operations.

Please review any processing-time and delivery estimates displayed on the product page or during checkout. These estimates may change depending on circumstances outside our control.

For more information, please read our Shipping Policy.

6. How Can I Track My Order?

If tracking information is available, it will be provided through the order or shipping notification process.

Please allow time for the carrier to update the tracking information after the shipment is created.

If you need assistance with tracking, email service@aejox.com and include your order number.

7. Can I Change or Cancel My Order?

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or has been shipped.

Please include your order number so our team can review your request.

8. Can I Return an Item?

You may contact us to request a return within 30 days after delivery, subject to the conditions in our Refund and Returns Policy and any applicable legal requirements.

Items generally need to be unused and unworn and remain in their original condition.

Because earrings are intended for direct body contact, additional hygiene-related return restrictions may apply where permitted by law. Please contact us before returning an item.

9. What Should I Do if My Item Arrives Damaged or Incorrect?

Please contact service@aejox.com as soon as reasonably possible.

Include your order number, a description of the issue, and clear photos of the item and packaging where applicable.

Our team will review the information and explain the available resolution.

10. How Do I Request a Refund?

First, contact our customer service team to request a return or report an order issue.

If a refund is approved, it will generally be issued to the original payment method unless otherwise required by law or agreed with you.

The time required for the refund to appear may depend on your payment provider or bank.

11. How Can I Contact Customer Service?

You can reach our customer service team by email at service@aejox.com or by phone at +86 18771948647.

For order-related questions, please include your order number.

12. Who Operates Aejox?

Aejox is operated by Guangzhou Shunling International Trade Co., Ltd.

The company is responsible for the operation of the Aejox online store and the handling of customer inquiries relating to products, orders, and store policies.

Additional Contact Information

Store Name: aejox
Operating Company: Guangzhou Shunling International Trade Co., Ltd.
Email: service@aejox.com
Phone: +86 18771948647
Address: Room 227-3, 2nd Floor, No. 59 & 63 Shatai South Road, Tianhe District,Guangzhou City