Refund and Returns Policy

Aejox is an online jewelry store operated by Guangzhou Shunling International Trade Co., Ltd. We aim to provide clear information about return requests, refunds, and order-related concerns.

Please review this policy before placing an order.

1. Return Request Period

You may contact us to request a return within 30 days after your order has been delivered.

Submitting a return request does not automatically mean that the return has been approved. Our team will review the request and provide instructions based on the circumstances and applicable return conditions.

Nothing in this policy limits any non-waivable consumer rights you may have under applicable law.

2. Return Eligibility

To be eligible for a return under our standard return policy, an item should generally:

• Be unused and unworn.

• Remain in its original condition.

• Include the original packaging and any accessories supplied with the item.

• Be accompanied by the order number or other reasonable proof of purchase.

For hygiene and safety reasons, earrings and other items intended for direct body contact may be subject to additional return restrictions where permitted by applicable law. Please contact us before sending such an item back.

Items that have been used, damaged after delivery, altered, or returned without the required components may not qualify for a standard return, except where a return or remedy is required by law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and clear photos of the item and packaging where applicable.

We will review the information and explain the available resolution, which may include a replacement, refund, or another appropriate remedy depending on the circumstances and applicable law.

4. How to Request a Return

To begin a return request:

1. Email service@aejox.com.

2. Include your order number and the reason for your request.

3. Provide relevant photos or other information if requested.

4. Wait for our team to review your request and provide return instructions.

5. If the return is approved, follow the instructions provided by our customer service team.

Please do not send items to an address that has not been confirmed by our customer service team.

5. Return Shipping Costs

Unless otherwise required by applicable law or agreed to by our customer service team, customers may be responsible for return shipping costs for returns due to personal preference or a change of mind.

If an item is confirmed to be damaged, defective, or incorrectly supplied, we will review the circumstances and explain the applicable return shipping arrangement or other available remedy.

Original shipping charges, where applicable, may be non-refundable unless otherwise required by law or stated at the time of purchase.

6. Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will generally be issued to the original payment method unless otherwise required by law or agreed with you.

The time it takes for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

We will not treat a refund as completed merely because a return request has been submitted.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible and include your order number.

We cannot guarantee that a cancellation can be completed once an order has entered processing or has been shipped. If the order has already shipped, you may need to follow the applicable return procedure.

Any cancellation request will be handled in accordance with applicable law.

8. Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchange availability depends on product availability and the circumstances of your request. If an exchange is not available, our customer service team can explain other options that may apply.

9. Contact Us

For return, refund, or cancellation questions, contact service@aejox.com and include your order number.

Aejox is operated by Guangzhou Shunling International Trade Co., Ltd., which is responsible for managing this store and handling customer inquiries concerning returns and refunds.

Store Name: aejox
Operating Company: Guangzhou Shunling International Trade Co., Ltd.
Email: service@aejox.com
Phone: +86 18771948647
Address: Room 227-3, 2nd Floor, No. 59 & 63 Shatai South Road, Tianhe District,Guangzhou City